Terms & Conditions

Our terms

1. These terms
1. What these terms cover. These are the terms and conditions on which we supply our products (the “Products”), as listed on our website (https://www.murraylaidlaw.com/) (our “Website”) to you.
2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide our Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
3. Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:
1. you are an individual; and
2. you are buying Products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession.
4. If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
2. Information about us and how to contact us
1. Who we are. We are Murray Laidlaw trading as Murray Laidlaw Photography, a sole trader established in England and Wales.
2. How to contact us. You can contact us by telephone at 07786 318 691 or by writing to us at studio@murraylaidlaw.com.
3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails, but does not include fax.
3. Our contract with you
1. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the Products. This might be because a Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of a Product, because we have been notified of an issue with your order by our third party printer or nominated delivery supplier, or because we are unable to meet a delivery deadline you have specified.
3. We sell primarily to the UK. Our website is primarily for the promotion of our Products in the UK. We may at our sole and absolute discretion accept orders from addresses outside the UK. Any correspondence regarding whether we are able to deliver to your address outside of the UK shall not constitute an acceptance of any order, and any contract between you and us shall only come into existence once we issue you with an order confirmation email in accordance with clause 3.1.
4. Our products
1. Products may vary slightly from their pictures. The images of the Products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Products. Your Product may vary slightly from those images, and any image or description of our Products on our Website is not intended to be binding or exact and is intended only to give a general description and illustration of the Products.
2. Print sizing and measurements may vary. As our Products are printed to order, and are printed by a third party provider, we cannot guarantee the sizing of the Products you order will be exactly as listed on our Website from time to time. You should allow for a potential variation of up to 10% for measurements, dimensions, and all other sizes. You will not be entitled to reject delivery of any Products which are within this 10% variation and we will not process refunds (unless otherwise required to do so by law or in accordance with these terms), where the Products are within this 10% variation allowance.
5. Our rights to make changes
1. Minor changes. We have the right to revise and amend these terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements, and any changes to our operating systems or Website. We also may change the Products to reflect changes in relevant laws and regulatory requirements, or to implement minor technical adjustments and improvements. These changes will not affect your use of the Product.
2. More significant changes to the Products and these terms. In addition, we may make more significant or material changes to these terms or to the Products you order, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any Products paid for but not received.
6. Providing the products
1. Delivery costs. The costs of delivery will be as displayed to you on our Website. You must pay all costs of delivery before we will dispatch the Products you have ordered to you.
2. When we will provide the Products. Subject to our delivery costs having been paid in full (see clause 6.1), we aim to deliver our Products to the address you have provided within two weeks of having accepted your order, and in any event within 30 days after the day on which we accept your order.
3. Time not the essence of the contract. Notwithstanding clause 6.2, the exact delivery date of your Products may vary depending on the delivery location you specified in your order, what Products you ordered, and the availability of our third party printers and nominated delivery providers. Any delivery date provided by us during the order process shall be an estimate only, and shall not be binding upon us. The time and date for delivery of your Products shall be an estimate only and shall not be the essence of any contract between you and us.
4. We are not responsible for delays outside our control. If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay that will continue for more than 3 months, you may contact us to end the contract and receive a refund for any Products you have paid for but not received.
5. If you are not at home when the Product is delivered. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox, our nominated delivery provider will leave you a note informing you of how to rearrange delivery or collect the Products from a local depot.
6. If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 9.2 will apply.
7. You must check your Products on delivery. When your Products are delivered to you, you must check the Products for any damage and accept them. You are required to inspect the Products for visible damage, and inform us within 48 hours of delivery if any damage has been found so that we can arrange for a replacement or a refund to be provided. After this time, other than as provided in these terms, we will not accept responsibility for any damaged reported.
8. When you become responsible for the Products. The Products will be your responsibility from the time we or our nominated delivery provider deliver the Products to the address you gave us in your order, or your Products are delivered to your Nominated Person (as set out in clause 6.10).
9. When you own the Products. You own the Products once we have received payment in full, including all applicable delivery charges and delivery has been made.
10. Delivery to a “nominated person”. When placing your order you may select for your Products to be delivered to another person (“Nominated Person”) in the event you are not at home when the Products are delivered. Choosing this option shall not remove or mitigate your obligation to check your Products, and inform us of any damage within 48 hours of delivery in accordance with clause 6.7, or any of your other obligations under these terms.  We shall not be responsible for the actions or omissions of your Nominated Person in relation to the Products.
11. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the Products to you, for example, your name, address, information to assist with the delivery of our Products at your address, and payment information. If so, this will have been stated when you were placing your order for our Products on our Website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 9.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Products late or not supplying any part of them if this is caused by you not giving us the information we need or taking any other reasonable and lawful action that we require of you.
7. Your rights to end the contract
1. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 7.1.1 to 7.1.4 below the contract will end immediately and we will refund you in full for any Products which have not been provided. The reasons are:
1. we have told you about an upcoming change to a Product or these terms which you do not agree to (see clause 5.2);
2. we have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed;
3. there is a risk that supply of the Products may be significantly delayed because of events outside our control;
4. you have a legal right to end the contract because of something we have done wrong.
2. Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). Under law, if you are a consumer then for products bought online you may have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. However, as our Products are bespoke products (see clause 7.3 below), these rights will not apply.
3. Bespoke Products. We do not hold any of our Products in stock from time to time, and our Products are produced specifically at your request when placing an order. By placing an order, you agree that our Products are made to your request and specification, and have been produced solely on the basis of you placing an order.
4. Right to cancel or change your mind. In accordance with clause 7.3, as our Products are made on request, you acknowledge that your rights to cancel within the 14 day “cooling off” period will not apply.  As such, if you wish to cancel an order for our Products, you must do so within 48 hours of us having accepted your order. Thereafter, you acknowledge and agree that you shall not have any right at any time to cancel a contract for the supply of our Products, other than as set out in these terms. 
5. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed, but you may have to pay us compensation. A contract for our Products is completed when the Products are delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for Products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
8. How to end the contract with us (including if you have changed your mind)
1. Tell us you want to end the contract. To end the contract with us, please let us know by calling us on 07786 318 691 or emailing us at studio@murraylaidlaw.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
2. Returning Products after ending the contract. If you end the contract for any reason after Products have been dispatched to you or you have received them, you must return them to us. You must either post the Products back to us at 13 Abinger Way, Eaton, Norwich NR4 6LJ or (if they are not suitable for posting) allow us (or our nominated delivery provider) to collect them from you. Please call us on 07786 318 691 or email us at studio@murraylaidlaw.com for a return label or to arrange collection. 
3. When we will pay the costs of return. We will pay the costs of return:
1. if the Products are faulty or misdescribed; or
2. if you are ending the contract because we have told you of an upcoming change to the Products or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances, you must pay the costs of return.

4. What we charge for collection. If you are responsible for the costs of return and we are collecting the Products from you, we will charge you the direct cost to us of collection.
5. How we will refund you. We will refund you the price you paid for the Products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
6. When we may make deductions from refunds. 
1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a Product within 14 days at one cost but you choose to have the Product delivered within 48 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
7. When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:
1. If we have not offered to collect the Products from you, your refund will be made within 14 days from the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 8.2.
2. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
8. Our rights to end the contract
4. We may end the contract if you break it. We may end the contract for a Product at any time by writing to you if:
1. you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due (please note we will not dispatch any Products to you until payment is received in full, including any delivery costs);
2. you do not, within a reasonable time of us asking for it,  provide us with information that is necessary for us to provide the Products;
3. you do not, within a reasonable time, allow us (or our nominated third party delivery provider) to deliver the Products to you; or
4. we are notified by our nominated delivery provider, or any other applicable third party who is involved in providing the Products to you, that you have committed a serious breach, or repeated breaches of their terms and conditions.
5. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
6. We may withdraw a Product. We may write to you to let you know that we are going to stop providing a Product prior to it being dispatched to you. We will let you know as soon as possible in advance of our stopping the supply of the Product and will refund any sums you have paid in advance for Products which will not be provided.
9. If there is a problem with the product
4. How to tell us about problems. If you have any questions or complaints about a Product, please contact us. You can telephone us at 07786 318 691 or write to us at studio@murraylaidlaw.com.
5. Your obligation to return rejected Products. If you wish to exercise your legal rights to reject Products you must post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 07786 318 691 or email us at studio@murraylaidlaw.com for a return label or to arrange collection.
10. Your Rights in Respect of Defective Products if you are a Business
4. If you are a business customer, we warrant that on delivery, our Products shall:
1. conform in all material respects with their description;
2. be free from material defects in design, material and workmanship;
3. be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
4. be fit for any purpose held out by us.
5. Subject to clause 11.3, if:
1. you give us notice in writing within 48 hours of having taken receipt of your Products that a Product does not comply with the warranty set out in clause 11.1;
2. we are given reasonable opportunity of examining such Product; and
3. you return such Product to us at our cost,

we shall, at our option, repair or replace the defective Product, or refund the price of the defective Product in full.

3. We will not be liable for a Product’s failure to comply with the warranty in clause 11.1 if:
1. you make any further use of the Product after giving a notice in accordance with clause 11.2.1;
2. the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Product or (if there are none) good trade practice;
3. the defect arises as a result of us following any drawing, design or specification supplied by Customer;
4. you alter or repair the Product without our written consent; or
5. the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
4. Except as provided in this clause 11, we shall have no liability to you in respect of a Product’s failure to comply with the warranty set out in clause 11.1.
5. These terms shall apply to any repaired or replacement Products supplied by us under clause 11.2.
11. Price and payment
3. Where to find the price for the Product. The price of a Product (which will be inclusive of VAT unless otherwise expressly stated on the website) will be the price indicated on the order pages of the website when you placed your order. We take all reasonable care to ensure that the price of a Product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the Product you order.
4. We will pass on changes in the rate of VAT. If VAT is chargeable on a Product, and the rate of VAT changes between your order date and the date we supply the Product, we will adjust the rate of VAT that you pay, unless you have already paid for the Product in full before the change in the rate of VAT takes effect.
5. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any Products provided to you.
6. When you must pay and how you must pay. We accept payment via Stripe Payments or via bank transfer, but we reserve the right to add, amend or withdraw any payment method from time to time including where we are required to do so for technical reasons (See clause 5.1). You must pay for the Products before we dispatch them. 
7. When you will be charged for the Products. 
1. Where payment is made by Stripe Payments, payment will be processed by Stripe Payments as a third party payment provider, and this will occur at the time of you placing your order.
2. If you wish to make payment for a Product by bank transfer, please email us at

studio@murraylaidlaw.com, with details of the Product you would like to order, and that you would like payment to be made by bank transfer. We will confirm if this payment method is possible to you in writing. Any confirmation that payment can be made by bank transfer will not constitute an acceptance of your order, and any order will be accepted in accordance with clause 3.1.

1. Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law). 
12. Our responsibility for loss or damage suffered by you if you are a consumer
1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products including the right to receive products which are: as described and match information we provided to you; of satisfactory quality; supplied with reasonable skill and care and, for defective products under the Consumer Protection Act 1987.
3. We are not liable for business losses. If you are a consumer we only supply the Products to you for domestic and private use. If you use the Products for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 14.
13. Our responsibility for loss or Other Damage Suffered by you if you are a business
1. Nothing in these terms shall limit or exclude our liability for:
1. death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
2. fraud or fraudulent misrepresentation;
3. any matter in respect of which it would be unlawful for us to exclude or restrict liability.
2. Except to the extent expressly stated in Clause 11.1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
3. Subject to clause 14.1:
1. we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
2. our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for Products under such contract.
14. How we may use your personal information

How we may use your personal information. We will only use your personal information as set out in our Privacy Policy, which is set out here: https://www.murraylaidlaw.com/privacy-policy/.

16. Other important terms
1. We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 7 days of us telling you about it and we will refund you any payments you have made in advance for Products not provided.
2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date.
6. Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts.
7. Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.